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Frequently Asked Questions

 

1.)  What is a common element?
2.)  How many units are in the "Grand"?
3.)  When is the trash (valet service) picked up?
4.)  I live in the Grand but I don't own a unit. Must I comply with the rules and regulations?
5.)  Are "door to door" salesmen allowed on our grounds?
6.)  I want to enclose or modify my patio or porch.  How do I go about this?
7.)  I lost my card/key to open the fitness center or clubhouse main door. What should I do?
8.)  What do I do if I discovered a water leak in my unit or possibly from the roof?
9.)  Who may use the fitness center?
10.) I am a resident and wondered if I am able to attend our clubhouse parties.

 

 

 

 

 

 

 

 

 

What is a common element... A common element is the portion(s) of the Condominium Property which is/are not within a UNIT

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How many units are in the "Grand"... There are 244 units in the "Grand" and 33 buildings

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When is the trash (valet service) picked up .... Valet trash pick up is Sunday through Thursday evenings. Trash should be placed within the container before 8PM. No trash shall be placed in containers on Friday or Saturday.

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I live in the Grand but I don't own a unit. Must I comply with the rules and regulations.... Yes.  The rules and regulations are in place to protect all of the Grand's residents, maintain a uniform appearance of our community and maintain property values.

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Are "door to door" salesmen allowed on our grounds ...No salesmen are permitted on the grounds for obvious reasons.  Should you encounter a salesperson, contact our property manager and report the matter

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I want to enclose or modify my patio or porch.  How do I go about this ... Any owner who wishes to make any construction changes must submit a form to the ARC for possible approval. You may obtain the form here on our website   (click here)

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I lost my card/key to open the fitness center or clubhouse main door. What should I do ... Contact our property manager at the clubhouse who will issue you a new card/key. The fees for a 1st-time replacement card is $25.00. The second replacement card is $50.00  Keys are available to owners or their designee only and proof of ownership of your unit or a written statement from the owner must be presented at time of request for a key.

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What do I do if I discovered a water leak in my unit .... You need to call your plumber to determine if the leak emanates from within your unit. If the leak is discovered to be in the common element, contact the property manager. If you think it is from a roof leak, call the property manager. The Plumbing guidelines are HERE

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Who may use the fitness center .... The fitness center is available to all card/key holders and may bring two guests. No one under the age of 14 is permitted in the fitness center. The Fitness Center guidelines are HERE

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I am a resident and wondered if I am able to attend our clubhouse parties.... Party events in the clubhouse are open to all residents!

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